Refund and Returns Policy
Last Updated: 01 June 2026
At Xamino, customer satisfaction is important to us. Please review this policy carefully before making a purchase.
1. Return Eligibility
Eligible products may be returned within 30 days of delivery.
To qualify for a return:
- Product must be unused and unopened.
- Product must remain in original packaging.
- Product must be in resalable condition.
- Proof of purchase must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned:
- Opened skincare products
- Opened beauty products
- Opened wellness products
- Opened personal care products
- Used items
- Gift cards
- Digital products
- Customized products
- Clearance or final-sale items
3. Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 7 days of delivery.
Please provide:
- Order Number
- Description of the issue
- Product photographs
- Packaging photographs when applicable
4. Return Authorization
Customers must contact our support team before returning products.
Returns sent without authorization may not be accepted.
5. Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Processing times vary depending on the payment provider.
- Shipping fees are generally non-refundable unless the return resulted from our error.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The item was defective upon arrival
7. Exchanges
We may offer exchanges for defective or damaged items, subject to product availability.
8. Order Cancellations
Orders may be canceled before processing or shipment.
Orders that have already shipped may not be eligible for cancellation.
9. Chargebacks
Customers are encouraged to contact our support team before initiating a payment dispute or chargeback.
Fraudulent chargebacks may be disputed using available transaction records and delivery confirmations.
10. Contact Us
Xamino
8920 Brentwood Grove Ct
Las Vegas, NV 89149
United States
Phone: +1 (732) 379-8929
Email: info@xamino.store
Website: xamino.store